Keith Lawson Services

Great company they do it right the first time superb plumbing pipe repair on time and knowledgeable people

Josh came out really quickly (on a weekend), was helpful, knowledgeable and very efficient. He diagnosed capacitor problem, installed new one, and had my AC working again in leas than 20 minutes. I've only had great experiences with Keith Lawson.

Jason and crew were fantastic.
they kept us updated as they went and stuck with it till it was finished.
Well worth it.

Just had an urgent service call by Kevin when two of our AC units went out simultaneously!
Kevin was courteous, smart, efficient and explained things well. Got things working quickly. Couldn't ask for a better service call.

Part 2) Keith, I am disappointed that you wouldn't take my call. SO, here is my follow-up to your response: 1) I did get a rate quote of $84.95 for the initial visit. That is the ONLY quote received. 2) The tech did not give an expected time required or $ estimate. 3) I have no work order, signed or otherwise. PLEASE provide me with a copy of such. 4) The second call was DIRECTLY related, it was a follow-up (when I had to call back to ask about it). I suppose it was overlooked or not addressed, after being discussed as part of the initial reason for the call. 5) I will be glad to honor my responsibilities. Let's get them right first. Thanks. AT

Part 1) BE VERY WARY ABOUT COSTS. A job expected to be a couple of hundred was billed at $654.95 in labor alone.. No up front estimate. This was more than was paid for the original unit. I would have never agreed to such cost up front!!

Waiting 5.5 hours for scheduled maintenance. Appointment made 2 weeks prior. No phone call, no explanation. Poor business practices. This is NOT how to treat your customers.

Jonathan arrived within the expected time frame, fixed the problem, and left in no time. He even cleaned up after himself!!! I would definitely use Keith Lawson again.

Work is of random quality. Employees fired or forced to take few hours. Quality and pride considerably decreased.

Keith Lawson's plumbing would not come out to help my emergency plumbing issue because my name is not on the house. I do no rent, rather my fiancé's name is on the house. I cannot gat ahold of him because he is teaching a law review class at FAMU. He would need to call it in. So, even though I was willing to pay overtime rates and what ever else the plumber would of said I owed, I was refused service. Great job on being a capitalist. I do own an apartment building that is in my name and if ever there was an emergency plumbing issue I would rather it flood than use you. Good thing there are other competitors.

The service technician diagnosed the problem and completed the work prior to providing an estimate and then charged $216 for about 10 minutes of work (cleaning the drain line.) When I brought up the issue about the price he said he would not leave my property until the bill was paid. When I called the office to express my concerns, the level of customer service I received was somewhere between McDonalds and Comcast. Use this company at your own risk.